Terms & Conditions

These Terms & Conditions govern all purchases made through the website of Susan & Steve Toronto. By placing an order, you agree to comply with these terms.

Company Information:
Company Name: Susan & Steve Toronto
Email: info@susanstevetoronto.com

1. Applicability

By placing an order with Susan & Steve Toronto, you acknowledge that you have read, understood, and accepted these Terms & Conditions. These terms apply to all customers and all purchases made through our website.

2. Product Information

We make every effort to describe our products accurately and provide up-to-date information, including photos, descriptions, sizes, and pricing. However, typos or minor inaccuracies may occur, and we reserve the right to correct these without prior notice.

3. Ordering and Payment

  • Orders are processed only after full payment is received.

  • Available payment methods may vary depending on your location. Customers are responsible for confirming which payment methods are available in their region.

  • Payment information is handled securely through trusted payment providers.

4. Processing and Shipping

  • Processing Time: 1–3 business days

  • Shipping Time: 3–7 business days (may vary depending on your location)

  • Orders are shipped directly from our supplier, typically located in China

  • Shipping delays due to customs or courier services are beyond our control

We recommend using tracking information to monitor your shipment.

5. Returns and Cancellations

Please refer to our Return Policy for full details on returns, refunds, and cancellations. Customers are responsible for providing accurate shipping information when placing orders.

6. Liability

  • Susan & Steve Toronto is not liable for lost or damaged packages if tracking shows delivery to the address provided by the customer.

  • Customers should carefully check and confirm the delivery address.

  • Any disputes regarding lost or incorrect shipments must be reported promptly.

7. Intellectual Property

All content on our website including text, images, logos, graphics, and product descriptions is the property of Susan & Steve Toronto and may not be copied, reproduced, or used without our explicit written permission.

8. Complaints Procedure

  • Complaints can be submitted in writing via info@susanstevetoronto.com

  • We strive to respond to all inquiries and complaints within 5 business days

  • We encourage customers to provide clear and detailed information to ensure a timely resolution

9. Governing Law

These Terms & Conditions are governed by the laws of Canada. Any disputes arising from orders or the use of our website will be handled in accordance with Canadian law.

Summary

At Susan & Steve Toronto, we aim to provide a transparent, secure, and reliable shopping experience. These Terms & Conditions outline your rights and responsibilities as a customer and ensure smooth and fair transactions.