Shipping & Delivery Policy
At Susan & Steve Toronto, we strive to deliver your orders quickly, safely, and accurately. This Shipping & Delivery Policy outlines everything you need to know about processing times, shipping methods, costs, and responsibilities.
1. Processing Time
All orders are processed within 1–3 business days after payment confirmation. Once your order has been shipped, you will receive an email with tracking information so you can monitor your shipment in real-time.
2. Delivery Time
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The average delivery time is 3–7 business days, depending on your location.
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Please note that delivery may be delayed during peak periods or due to customs inspections.
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While we work with reliable shipping providers, some delays are beyond our control.
3. Shipping Method and Origin
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All orders are shipped directly from our supplier in China.
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Depending on your country, customs fees or import duties may apply, which are the responsibility of the customer.
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We recommend familiarizing yourself with local import regulations to avoid unexpected charges.
4. Shipping Costs
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Shipping costs are calculated automatically at checkout based on:
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Package weight
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Destination
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Selected shipping method
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We offer competitive shipping rates while ensuring safe and reliable delivery.
5. Responsibility During Shipping
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Susan & Steve Toronto is not responsible for lost or damaged packages if the tracking information indicates that the order has been delivered to the address provided by the customer.
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Customers are responsible for providing an accurate shipping address.
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Any errors in the shipping address must be reported within 24 hours of placing the order.
We strongly recommend using tracking numbers to monitor your package until delivery is confirmed.
6. Contact Information
For questions about shipping, delivery times, or tracking your order, please contact us at:
Webshop Name: Susan & Steve Toronto
Email: info@susanstevetoronto.com
Opening Hours: Monday – Friday, 9:00 AM – 6:00 PM EST
Summary
At Susan & Steve Toronto, we aim to make shipping transparent, reliable, and hassle-free. By following this policy, you can ensure a smooth delivery experience while being fully informed of your responsibilities as a customer.